Support and feedback
Questions, problems and ideas are welcome. Write to support@violedger.com or use the form below, and we will reply by email.
Please do not send passwords, one-time codes, card numbers or bank account numbers, in the form or by email. We will never ask you for your password. You do not need to send your financial entries either: describe the problem and we will ask for more only if we need it.
Write to us
Choose what your message is about, so it reaches us in the right place.
You can also email support@violedger.com directly. Include the email address you use for VioLedger so we can find your account.
A public board of bugs and suggestions is coming to this site, so you can see what has been reported and what we plan to build. Until then, the form and the email address are the way to reach us.
You lost access to your email
If you can still open your email but forgot your password, use Forgot password on the sign-in screen. That needs no help from us.
If you cannot open the email address on your VioLedger account at all, we can recover the account by hand. Email support@violedger.com with the subject Account recovery, and tell us:
- the email address that was on the account, and the name you used;
- a new email address where we can reach you;
- anything that shows the account is yours, such as the names of shared groups or Teams you belong to, or roughly when you signed up.
We will ask a few questions to confirm it is really you before we change anything, because the account holds financial records. Recovery is done by a person, so it takes longer than an automatic reset. If you pay for a plan, it belongs to your account, not your email address, and it stays with the account.
Report a bug
Pick Bug in the form, or email us. The more of this you can tell us, the faster we can fix it:
- what you did, step by step, and what you expected to happen;
- what happened instead, and any message you saw;
- which screen you were on, and whether you were online or offline;
- your phone model, Android version and the VioLedger version (find it on the VioLedger page in Google Play, or in Android's App info).
Describe the problem in words. Please leave out names, amounts and other private details unless they are the whole point of the bug. An in-app Send feedback button is planned; it will send only the app version and your device, never your financial data.
Suggest a feature
Tell us what you are trying to do and what gets in the way, not only the feature you have in mind. We read every suggestion. We cannot promise to build each one, but they shape what comes next.
Quick answers
More answers are in the FAQ.
How do I move a Shared person from Splitwise?
On Pro or Max, open More → Data & sync → Data migration → Import Shared history. Choose the two-person CSV, identify yourself and match or create the other person. Check the closing balance and preview before confirming. The file is read locally; the import adds entries without changing My Money or sending old activity notices. See the workflow and sample files.
Can I export and re-import my VioLedger records?
More → Data & sync → Export your data offers CSV, Excel and PDF on Pro and Max. Select a book, date range and filters. Current VioLedger Shared person CSV files support re-import with exact payer and split amounts; keep the original file and its Details column unedited. Existing source entries are skipped, not overwritten. Excel, PDF and group CSV files are not supported by this re-import flow.
I installed the app after receiving an invitation. What next?
Sign in, then open More → Account & security → Invitations. Enter the code shown on the invitation website and review it before accepting. If the invitation was addressed to your phone but you used Google or email to sign in, add and verify the matching phone number; Google sign-in does not automatically supply it.
How do I delete my account?
Inside the app: More, then Account and security, then Delete account. See how to delete your account. If you pay for a plan, cancel it in Google Play as well.
How do I cancel a subscription or ask for a refund?
Google Play handles payments and refunds. Read cancellation and refunds. Plans launch with the public release; nothing can be bought during closed testing.
How much does VioLedger cost?
There is a Free plan, and Plus, Pro and Max plans that launch with the public release. See plans and pricing.
How do I send a data request or a complaint?
Write to support@violedger.com. For a complaint about how we handle your data, use the subject “Grievance”. See the privacy policy.