Cancellation and refunds
Draft. This policy is a draft written for the closed test and is not legal advice. It will be reviewed and finished before the public release. It has not yet been reviewed by a lawyer.
VioLedger is provided by Kunjahamed P, trading as OriginVio Technologies (an individual's business, not a registered company), Kulangara Patt House, Tanalur P.O., Malappuram, Kerala 676307, India.
Nothing is charged yet
VioLedger is in closed testing. Plans, the free trial, donations and billing start with the public release. Until then nothing can be bought and nothing is charged. This page explains how it will work once plans launch.
Who handles payment
Paid plans (Plus, Pro and Max) are monthly or yearly subscriptions bought through Google Play. Donations are one-time purchases through Google Play. Google Play takes the payment, renews the subscription and processes refunds. We never see your card or bank details. See the pricing page for plans and prices.
How to cancel a subscription
You cancel in Google Play, not inside VioLedger:
- Open the Google Play Store app on your phone and sign in to the Google account you bought with.
- Tap your profile picture, then Payments and subscriptions, then Subscriptions.
- Choose VioLedger, then Cancel subscription, and follow the steps.
The VioLedger app also has a Manage subscription button on the My plan and usage page that opens this place for you. Menu names in Google Play can change; if you cannot find them, use Google Play's help.
Deleting your VioLedger account or uninstalling the app does not cancel a subscription. Cancel it in Google Play first, or you may be charged again. The delete-account screen reminds you of this.
What happens when you cancel
- Google Play stops renewing the subscription. You keep the plan until the end of the period you already paid for, then you move to the Free plan.
- Nothing is deleted. You can still view existing records. Creating items is subject to the new plan limits; CSV, Excel and PDF export require Pro or Max.
- If you leave Max, receipts already attached stay viewable; attaching new receipts needs Max.
- You can subscribe again at any time. If you changed phones, use Restore purchase on the My plan and usage page.
The free trial
The trial is a period of Plus or Pro that you choose to try. When it ends you move to the Free plan, and we remind you 30 days, 7 days and 1 day before. If you subscribe, Google Play shows the price and the date it will charge you before you confirm.
Refunds
Google Play handles refunds for purchases made through it, under Google's refund rules. You can ask Google for a refund through your Google Play order history, or from Google Play's help pages. If something went wrong inside VioLedger, for example you were charged but your plan did not switch on, write to support@violedger.com with your order number (it starts with GPA) and we will help sort it out.
VioLedger does not offer refunds of its own beyond Google Play's rules. Google handles the payment, so refunds are asked for and decided through Google Play. If you think you were charged because of a fault in the app, write to support@violedger.com and we will help you make the request to Google.
A donation is voluntary and unlocks no feature; refunds for donations follow Google Play's rules.
Your data after cancelling or a refund
Cancelling, a refund or a plan ending never deletes your entries. To delete your data, delete your account in the app (see how to delete your account). After deletion we keep only a small hashed record to prevent repeat trials and to let a paid plan be restored; the privacy policy explains it.
Contact
Email: support@violedger.com. See also support.